You can organize the reception of calls from your customers in such a way that none of them is lost. For example, you set up an extension number first in the line. If an employee is away from the office or there is a failure in the Internet or electricity, the call will immediately go to a cell phone number of the employee. If the mobile number is unavailable as well, the voicemail will be activated. The recorded message will be sent to the responsible employee's email address.
Each employee is assigned an internal number that will be easy to remember (for example: 101, 102, etc.). To reach an employee, there is no need to memorize or write down all of their numbers. It will be enough to call their internal number and the system will find the employee automatically.
