Sales · support · company record
Contact sales and support
Choose a direct phone, email or messenger channel for a new route, an existing service or a contract question. Your request is sent to the team that can act on it.
- 01SalesNew numbers · routing · pricing09:00–20:00
- 02Customer supportActivation · billing · configuration09:00–20:00
- 03Technical emailRequests accepted and monitored24 / 7
Monday–Friday for phone and chat. Email remains the fastest traceable channel for incidents outside staffed hours.
Choose a direct channel
During staffed phone and chat hours, a manager usually sends an initial reply within 15 minutes. Complex routing, verification and contract questions may require a longer review.
Response expectations
A useful first reply, not an invented SLA
The response target applies to acknowledgement and initial routing. A final answer can take longer when a request depends on number availability, KYC documents, a carrier check or a custom commercial route.
- Phone and chat
- Mon–Fri · 09:00–20:00Tallinn time (EET/EEST)
- Initial manager reply
- Usually within 15 minutesDuring staffed hours; not a resolution guarantee
- Technical support by email
- 24 / 7Include the account email, affected number and timestamps
- Fastest routing
- support@katatelecom.comBest for incidents and requests that need a written record
Request routing
Before you send a message
A small amount of context helps the first manager route your request without another round of questions.
01Should I contact sales or support?
Choose sales for a new number, routing design, volume pricing or a contract question. Existing customers should use support for activation, configuration, billing or service incidents and include their account email and affected number.
02Can I contact KataTelecom in Russian or German?
English and Russian requests can be handled directly. German requests are best sent in writing so they can be routed to the appropriate manager; a translated response may take longer than the normal first-reply target.
03Can I visit the Tallinn office?
The registered office is not a public customer-service location. Contracts, verification documents and service requests are handled by email, phone or an arranged online meeting.