What is cloud telephony?
A constant process of development and technological advancements keep any company alert. One such revolution has been the advent of the “cloud” in the communication industry now known as cloud calling. Cloud telephone is a part of unified communications as a service package that operates a cloud computing model. Before cloud telephony became available, every company had to have a separate IT staff to manage the multitude of cables and equipment needed to guarantee seamless cloud communication both within and outside the company.
By moving to the cloud, a company can get rid of expensive setups, internal IT support, and system maintenance. Today, companies such as KataTelecom take care of everything from setting up the technology to maintaining the performance of their clients' telephone systems. Companies using cloud computing can connect to a phone server using only an interface.
How does cloud telephony work?
The process of cloud telephony operates similarly to the traditional telephony system. Cloud telephony works by using an internet connection to allow individuals to make and receive calls from their desktop or mobile devices. The key distinction between the two lies in their foundation, which is rooted in the customer/business itself. Afterwards, it is situated within the service provider's facilities and made available through the cloud network.
Cloud telephony uses Voice over IP (VoIP) technology to establish phone calls by linking your voice to the Internet. When a consumer places a call, it is initially directed to a Hosted Private Branch Exchange (PBX) located in the cloud. The transmission of data is accomplished through a Primary Rate Interface (PRI) line, which is connected to the telephone server using a PRI card. The PRI line is a telecommunication standard utilized on an ISDN to facilitate the delivery of voice, video, data, and other network services between the user and the network.
This hosted PBX (which is offered by a cloud telephony service provider like KataTelecom) holds the essential phone numbers and information to select a routing structure for every call. All your workplace phone extension is linked to the hosted PBX, thus every phone call arriving at the cloud PBX selects its most suited agent after reading through all the defined priorities in the system.
Traditional PBX systems may even prohibit specific calls — provided the service provider or consumer expressly specifies it in the rules. Once the server picks the best-suited agent for the request, it quickly connects the client and the agent via the VoIP desk phone.
Call transfer between the agents is comparably a quicker operation since all the agents are linked to the same umbrella of hosted VoIP phone.
Is cloud telephony right for my business?
Cloud telephony is an effective and adaptable communication service that almost every organization may benefit from cloud telephony due to its many benefits. Businesses of all sizes may take advantage of cloud technology to increase adaptability and capabilities when they work with reputable cloud telephony providers like KataTelecom. Cloud telephony eliminates the need for conventional on-premises phone systems, with their associated physical gear, wiring, and continuous maintenance. This will help them effectively achieve their specific demands and goals.
Our cloud telephony products
At KataTelecom, we offer cloud IP telephony services tailored to enhance communication efficiency for business needs of all sizes. Our services include:
These services are designed to meet the complex needs of modern businesses by leveraging the power of IP telephony to provide reliable, scalable, and cost-effective communications solutions.
The main advantages of the cloud telephony service
There are many benefits of cloud telephony offered by KataTelecom that can significantly enhance the flexibility and operational efficiency of businesses. Here are the key benefits of cloud telephony:
1. Simplicity
Setting up and using cloud phone systems is simple. Complicated hardware installations on site are not necessary, since these systems may be controlled online via intuitive interfaces.
2. Cost-effective
Initially less expensive than with conventional phone networks since no large physical infrastructure is required. Another advantage is that the service provider handles updates and maintenance, which helps to reduce costs even further.
3. Mobility and flexibility
With an Internet connection, users can access the phone system from anywhere in the world. For companies with remote employees or those who travel a lot, this is an ideal option.
4. Advanced calling features
Advanced features like as call forwarding, voicemail to email, conferencing, and automatic call distribution provided by cloud-based telephony solutions can help improve the efficiency of any business communication capabilities.
5. Increased productivity
Employee productivity increases with cloud telephony features that are adjustable to suit the demands of each user and simplified communication procedures. Including CRM and other business technologies in an integration may boost productivity even further.
6. Reliability and safety
Cloud service providers guarantee safe data processing and business continuity. Consisting of redundancy and calamity recovery functionalities, the cloud telephony system ensures that business discussions can continue indefinitely.
Cloud telephony vs. VoIP
These services are designed to meet the complex needs of modern businesses by leveraging the power of IP telephony to provide reliable, scalable, and cost-effective communications solutions.
The main difference is in telephony infrastructure and administration: cloud telephony is always hosted outside the enterprise, which reduces the load on the infrastructure. Voice over internet protocol can be either self-hosted or cloud-based, which requires different levels of equipment and administrative costs.
How to get a business phone system like cloud telephony?
Setting up cloud telephony is best left to a specialist who is conversant with the subtleties of digital communication technology. An outstanding option for this is KataTelecom. An outstanding option for this is KataTelecom.
We guarantee competent handling of installation from beginning to end and provide a broad selection of cloud telephony solutions to suit a range of company requirements. Our knowledge will help you to swiftly put in place a dependable, expandable, and feature-rich phone system that will enhance your corporate communications and effectively support your operations.
How to choose a cloud telephony provider
It is not simple to choose cloud telephony service that fits your activities. Call plans, talk time, scalability, support, and other issues might be top of your list. To be sure you choose the best cloud telephony service for your company's requirements, take these important considerations into account.
Quality of service and SLA
Look for providers with high uptime guarantees (typically 99.9% or better), ensure call quality is consistently high, and verify the provider offers responsive 24/7 customer support.
Technology requirements, features and integrations
Verify whether the system can expand to accommodate more phone system features and increase call volumes. Verify also if voicemail, call forwarding, interactive voice response (IVR), and connectivity with CRMs are already available. Important are also security and industry-standard adherence.
What do we offer
At KataTelecom, we provide a full range of telecom services designed to satisfy the many requirements of flexible firms with remote workers, small to medium-sized enterprises, and startups. Our products guarantee an economy of cost, promote global communication, and improve customer experience. Presented below is what we provide:
- Incoming Calls. Get phone and mobile numbers in more than 120 countries to provide your company access to a worldwide network.
- Outgoing Calls. Take use of direct lines to regional operators to guarantee high-quality calls at affordable prices.
- Sending SMS Online. Include SMS receiving into your offerings to enable smooth user contact. Instant messaging is made simple and easy from your own profile, improving your outreach and relationship-building tactics.
- Toll-Free Numbers. Enhancing accessibility and customer relations, provide a free means of contact for clients.
- Receiving FAX. Managing fax communications without the need for extra equipment can simplify your business procedures.
- Hosted PBX. Make advantage of cutting-edge cloud phone services fit for picky customers who need dependable and scalable communication systems.
- One-Time Number for SMS. Keep your personal info safe and private by using temporary SMS numbers .
Through increased connection, lower communication expenses, and assistance with your market growth, KataTelecom seeks to strengthen your company while making sure that people can maintain contact with friends and family, particularly when traveling.
How to set up a number
Creating a virtual number with KataTelecom via our cloud system is intended to be simple and easy, doing away with the intricacy and physical constraints of conventional phone systems. Getting this operational is covered in great depth in this step-by-step guide:
- Enter Your Number and Verify. Beginning on the KataTelecom platform, input the cellphone number you want to utilize for your virtual phone system. To make sure this is operational and under your control, you will next need to verify it, which usually entails getting and inputting a verification code delivered by SMS or phone.
- Send Your Phone Data to Cloud Telephony. Forwarding your digits to the cloud telephone service comes next once it has been validated. By call routing to your virtual number via KataTelecom's cloud-based system, this move will enable you to use cloud telephony to their benefit, including voicemail and call forwarding, without the need for actual phone lines.
- Set You Up. These actions have made your numerals smarter! You may use all the features of cloud telephony with your virtual number right now. From your current mobile device, easily and flexibly make and receive calls, receive messages, and take use of improved communication features.
Our hassle-free setup procedure enables you to transform your mobile device into a complete communication instrument that supports the dynamics of contemporary company operations very fast.
Advantages of IP telephony to the office
Intranet telephony is revolutionizing corporate communication with its myriad advantages. It utilizes internet protocols to deliver voice calls, enhancing the flexibility and scalability of office phone systems. This technology enables companies to efficiently operate and expand their communication networks, in contrast to traditional phone systems that require expensive equipment.
Seamless integration with other corporate systems and apps is a breeze with VoIP telephony. By leveraging email, real-time collaboration, and CRM systems, telephony seamlessly integrates communication. Efficient integration enhances procedures and boosts team responsiveness, resulting in improved productivity.
Internet Protocol telephony is a highly efficient and easily deployable solution. Offices can now operate without the burden of costly maintenance or hardware. IP calls, especially international ones, are more cost-effective, and the web-based system facilitates remote work. Mobile and remote workers can communicate just as effectively as in-office workers.
Due to its high adaptability, businesses can easily incorporate this type of telephony into their operations, allowing them to customize call forwarding, voicemail to email, and video conferencing to suit their evolving requirements. Given the reliance on a stable Internet connection, IP telephony offers a range of features.
It can greatly enhance operational efficiency, reduce expenses, and enhance workplace communication for contemporary enterprises.
