Boost Customer Experience with Multichannel Numbers

With multichannel number, you can have one phone number that connects all your devices. Whether you're at home, at work, or on the go, you'll always be connected.
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The Power of Multi-Channel Numbers

Multichannel phone numbers allow you to receive up to 100 incoming calls at one time. Your clients will get through to you at once and their calls will be directed to the needed specialists. We offer numbers of different formats: city, mobile, toll free, etc.

How to activate virtual multichannel phone?

Come to our office by yourself or do it online. Here's what you need to do:

  • Register a personal profile
  • Top up the balance in any convenient way
  • Discuss the terms with a manager
  • Make an order for the number you need
  • Receive confirmation about activation on e-mail
  • Set routing of incoming calls.

Advantages and benefits of usage

With a multichannel number, you can have your business calls forwarded to any phone, anywhere. This can be a big advantage if you have a home office, are frequently on the road, or want the flexibility to work from anywhere.
Optimized service time for your customers
Increase in LTV and repeated sales
Reducing of costs for single channel lines
Increased loyalty of new and old clients
Quick resolution of customer issues
All phone lines in one network
Incoming calls to a single multi-channel number are automatically redirected to an available single-channel number. There is no busy signal for customers, and your benefits are clear.

Multichannel phone number

A multi-channel phone number is the best solution if you need to receive up to a hundred calls at the same time. Any organization or business owner can buy a multi-channel number and ensure a continuous flow of customers, regardless of the region in which they are located.

What is a multichannel phone?

Multichannel phone number is a number to which and from which you can receive multiple calls at the same time. The maximum number of simultaneous connections is dependent on the number of channels available. If you need to increase the number of simultaneous calls over time, you can always add a channel. Before ordering a number, check with support about the number of available channels for your country.
Usually, in order to receive more than one call at the same time, you need to install complex, expensive equipment. But with KataTelecom you do not need to do all this. It is enough to connect your virtual PBX and enjoy excellent communication and multi-channel capability practically anywhere in the country.
And even if you have too many calls and specialists do not have time to receive them, do not worry - the virtual PBX will add them to the queue and let you know the approximate time until they are answered.

How a multi-channel number works

Multichannel numbers have no reference to physical address and region, due to this you can receive calls anywhere in the country and from any device.
Calls can be received on landline or mobile phones, smartphones, computers and SIP phones.
Incoming calls to the single multichannel phone number can be automatically redirected to an available number of operators. Virtual PBX allows you to create different scenarios for calls coming to a multi-channel number: calls can be forwarded to remote employees, sales, customer departments or branches of the company.
If a company has toll free numbers in its contacts, all incoming calls to these numbers are free, and the connection is paid for not by the subscriber but by the addressee.

How is multi-channel number better than usual?

Multichannel SIP number has such advantages in comparison with usual phone number:
  • Efficient organization of working hours. Employees will no longer have to wait for a phone line. They can receive and make calls at any time and in unlimited quantity.
  • One Corporate Number. All branches of your company will have the same number, so customers won't have to remember or write down a bunch of different phone numbers.
  • No long waiting time to be answered. When calling a multi-channel number your customers won't have to wait for a line to be free. You'll be able to handle multiple calls and transfer them to multiple operators.
  • A high degree of portability. A multi-channel number is not tied to location or region. So you won't have to change your number if you move.
  • Scalable solutions. If your business expands and the flow of calls increases you can always connect the required number of phone lines to your number.
  • Affordable price. Subscription fee for multi-line phone number, PBX is not expensive and the quality of connection is excellent.

Options for multichannel number

There are several types of multi-channel numbers.

Urban

  • Websites with local contacts always have priority and rank first in search engines. Therefore, customers are more likely to choose you.
  • The customer is more likely to call your city number than the long-distance number.
  • If you plan to expand your business and open branches in other cities, you don't have to rent an office. Just activate local numbers and have a single call centre handling your calls.
  • Multi channel numbers are quick to connect: depending on the region, they can be activated within a day.

Nice number

  • Such a number is easy to remember, which will bring you 30% more customers.
  • A nice multi-channel number demonstrates the stability and solidity of the company.
  • With the digits of a beautiful number, you can additionally come up with a rhyming advertising slogan, and this will attract even more customers to you.

How to connect a virtual multi-channel phone number

You can connect a multi-channel phone number in a few simple steps:
  1. Register in your personal account on the KataraTelecom website.
  2. Choose your tariff.
  3. If needed, please discuss connection details with manager.
  4. Refill your balance.
  5. Place your order online.
  6. Once the number is activated, you will receive a notification in the mail.
  7. Create a call forwarding in your personal cabinet to receive incoming calls.
That's it. Now you can receive any number of calls. In a private office you can see statistics of calls, adjust forwarding and record of calls, balance monitoring and many other things.
If you have any questions about number settings, feel free to contact us and our technicians will help you.

Advantages and benefits of using

Purchasing multichannel number you get such advantages as:
  • Increased customer loyalty.
  • Quicker resolution of customer issues.
  • Uniting all phone lines into a single network.
  • Optimized time to serve your customers.
  • Increase LTV and repeat sales.
  • Reduces one-channel costs.
Along with virtual phone number you get high quality, intuitive interface and low monthly free.

Comfortable for customers and profitable for the company

Choose a suitable tariff plan, lease the required number of multichannel numbers and create or upgrade your phone line.
City multichannel phone number is connected in 1 day without buying special equipment and laying the telephone wires. Everything is done remotely and quickly. Setting up and management of the call processing is made through a personal cabinet.

Multi-channel phone number possibilities

A multi-channel phone number offers a lot of possibilities:
  • Incoming and outgoing calls anywhere at home rate.
  • An unlimited number of users on the same network.
  • Ability to view and analyse call statistics.
  • No busy tone for customers.
  • Personalized call forwarding to any device, no matter where you are.
You do not need to buy and maintain the equipment, due to which the communication costs will be minimum.

Multichannel numbers for business

A multi-channel number is a great way to keep in touch with your business. Customers can reach you at any time and from anywhere in the country. You can open offices across the country without having to buy separate numbers for each office. All calls will go to one multi-channel number.
Set up a call forwarding and no incoming call will be missed. Allocate incoming calls to employees, groups and offices depending on your business needs. All tools are configurable from your personal office.
And even if the working day is over or it's a day off and no one is at the phone, your customer's call will not be missed. All incoming calls will be transferred to mobile devices or voice mail.
By connecting multichannel number you will be able to:
  • Engage customers all over country.
  • Greet customers with a voice greeting.
  • Consistently handle calls using call redistribution and call forwarding algorithms to any device.
To learn more about multi-channel numbering or to connect a virtual PBX, call us at the numbers listed on the website. Or contact us online and KatateTelecom consultants will answer all your questions.

Favourable rates from KataTelecom

We offer competitive prices for any multichannel number formats. You'll get high-quality, uninterrupted calls at a minimal price.
Get a commercial offer
Reasonable cost savings for our clients combined with high quality communication is our professional credo!

Discover Why Multichannel Numbers Are a Must-Have!

  • ЭКОНОМИЧНОСТЬ​

    Связь в любой компании занимает большую часть расходов. С помощью нашей системы вы сможете направить освободившиеся средства на развитие бизнеса.​
  • КОНФИДЕНЦИАЛЬНОСТЬ​​

    Безопасность наших клиентов прежде всего. Крупные предприятия доверяют Katatelecom свои данные. Мы соответствуем ISO 27001 и регламенту GDPR.​
  • НЕ КЛИЕНТЫ, А ДРУЗЬЯ​​

    Мы относимся к каждому клиенту как к другу. По этому наши специалисты наденут вам мягкие домашние тапочки качественной и своевременной поддержки.​
  • МАКСИМАЛЬНЫЙ UPTIME​​

    Наше оборудование размещается в датацентрах с уровнем сертификации Tier не ниже 3. Поэтому мы гарантируем бесперебойную работу системы.​

Intuitive interface
You can quickly change the call distribution schemes and connect additional functionality for multichannel numbers.
Low monthly fee
By connecting direct routes of operators, we keep the cost of monthly fees at the lowest possible level.
Call statistics
Recording and detailing of telephone calls allows you to evaluate the efficiency of your employees and improve service quality.
High quality of connection
We guarantee no noise and breaks on the line. And our specialists are always online to solve your questions.

Our customers' key questions

For how long can I connect your services?
You do not need to sign a contract for a year or more. You can connect a multi-channel number for just one month and extend it for as long as you want. But note that if you pay for a long period of time (3 months and more) you will get discounts.
Can I connect 8800 number as a multichannel number?
Yes, there is no problem whatsoever. These numbers are multichannel numbers. The number of channels can be expanded up to 1000.
Is it possible to change numbers for call forwarding?

Yes, in your personal profile you can regulate your call forwarding list at any time.

Can I connect voice greeting?
Yes, you can either send us the file recorded by you or send the text of the message and our professional speakers will record the voice message in Russian, English, German or Spanish.
Why are there such low prices for connection and service?
We regularly recruit new local providers – due to this we have the largest choice and flexible prices. Our customers are small companies, small businesses, micro businesses, and individuals who operate on small budgets and are looking for relatively cheap virtual numbers with additional services.
What payment methods do you accept?
For the convenience of our customers we have connected the most popular payment systems: credit cards, cashless payments, PayPal, Cryptocurrencies, Webmoney, Qiwi, Yandex.Money.
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Multichannel number from KataTelecom

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