Best IP-telephony

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How to choose the best IP-telephony provider?

In this article we will try to be as unbiased as possible, and not to praise ourselves, exposing only the flaws of our competitors.
First of all, let's define the criteria for evaluation. How we can determine where telephony is better, where it's easier, and where it leaves much to be desired. We have set out three basic criteria:

• Quality of communication
• Customer support
• Cost
• Integration.

And within the company, we defined this order of priorities, trying to maintain a golden balance.

Who is represented on the market?

We are not going to list all the telephony providers, but we concentrate on the first and the most popular ones. No doubt the first one worth mentioning is Skype. Until recently it was the most popular application for free calls and chat. And of course the service has other popular features: outgoing calls, conferences, business network services. Now we take a closer look at the pros and cons in this analysis by the criteria of the best IP-telephony. Viber is also a popular messenger around the world, with available outgoing calls. Also there are popular providers, such as Zadarma, SIPNET.
We appreciate your time. If you're looking for the best provider of IP-telephony, we encourage you to choose our service. KataTelecom uses only quality equipment from the best data centers in the world. We will sign a contract for communication services.

Quality of IP-telephony communication

Why is this the first and most important criteria for choosing the best IP-telephony provider? And who needs a cheap connection if you can't hear your interlocutor? What kind of opinion about you as a company will your clients or partners have? In order to achieve high quality of connection we provide an extensive system of servers, so that our users are physically located as close to them as possible. Also, in many countries we sign contracts with direct telecom providers to avoid a long call routing chain. KataTelecom clients also include some major IP-telephony providers. Skype and Viber, with their base of hundreds of millions of customers, allow themselves to use not only premium routes, but also cheaper «mediocre» communication providers.

Large IP-telephony providers quite often buy traffic from wholesale suppliers which increases a call route dramatically. And due to big number of customers (big advertising campaign on the Internet) some providers do not care much about the quality of their services.

Support for users

Without quality professional support no company will connect to IP-telephony service. The KataTelecom project from the moment of its launch is aimed at quality service for its customers. To ensure this, we are constantly training employees, improving their skills. We have connected different communication channels (phone, email, messengers, online chat), so that the client can choose the most convenient way to contact our support team.

Unfortunately, this happens very often: large companies limit the possibility of contacting support, leaving only an opportunity to send a message. And there is no guarantee that this request will not be read at all. As for large IP-telephony providers: some time ago we ourselves had experience of communicating with support teams of such providers, we signed agreements on traffic exchange. And even in this case the support was quite reluctant to answer, showing no inclination to engage in a dialog.

Prices

The easiest criterion from the list, just compare the prices of the most popular services. In the table we have marked the cost for mobile and landlines. We also did not consider package offers, which often impose us unnecessary services, for which we also need to pay. At the company, we choose the minimum prices from the list of communication providers, as well as an individual approach to clients, considering their primary needs. The KataTelecom column shows retail prices.
  • Удержать абонента на линии. Если все операторы заняты, за это время клиент может получить информацию о бонусах, акциях, скидках компании, прослушать приятную музыку
  • В автоматическом режиме собрать отзывы о приобретенном товаре, предоставленной услуге или качестве обслуживания
  • Отправить сообщение или голосовое приветствие на телефон в выходные, праздничные дни, когда сотрудники не на рабочем месте
  • Соединить с нужным отделом. Люди звонят в компанию, чтобы получить ответы на разные вопросы. Внедрение голосового меню, которое управляется кнопками телефона, позволяет направить звонящего к нужному оператору (например, в отдел продаж, отдел кадров, службу поддержки и т. д.)
  • Предоставить информацию в автоматическом режиме. Если звонящему нужно подключить дополнительную услугу (или отказаться от нее), передать показания счетчиков, в соединении с оператором нет необходимости. Достаточно правильно настроить голосовое меню. Это поможет сэкономить время сотрудников, позволит им сконцентрироваться на более важных проблемах
Direction
KataTelecom
Skype
Viber
Zadarma
Russia mobile
0.025
0.10
0.058
0.045
USA
0.007
0.023
0.018
0.007
Ukraine mobile
0.185
0.20
0.178
0.007
Germany
0.046
0.10
0.018
0.013
Australia
0.056
0.023
0.020
0.034
Great Britain
0.229
0.10
0.018
0.238
As you can see, the largest providers do not mean the cheapest. Through a flexible pricing policy and loyalty to all customers, KataTelecom offers quality and inexpensive international and long-distance calls. Just contact the company's managers and we will help you to solve your issues.
CONCLUSIONS
In this article we have tried to reveal to you the hidden difficulties you may encounter when choosing the best IP-telephony for business and home usage. Despite the obvious disadvantages, the largest providers still have many admirers. We have concluded that it is better to cooperate and develop with those companies that respect and value their customers and do not seek to pump out of them the maximum amount of money and later just forget about them. In any case, the choice is yours. And if you still have any questions, we are always happy to help you.
Do you have any additional questions? Or so you want to start working with CIP-telephony right away? Then get in touch with our managers.

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