Rules

Appendix 1

Rules on Services Provision.

1. Company provides Services to its Clients only. A client is a Person registered in the System.

2. During registration, a Client receives a personal login and password, which give him/her access to the System.

3. Company renders paid Services by providing access to a software application, which enables:
- incoming and outgoing calls;
- creating and delivering text messages.
Data transfer (text message content, phone numbers and other data) takes place from Client to Company via the Internet (data transfer protocols are also agreed to with Clients ).

4. Services are provided on a round-the-clock basis. Company bears no responsibility for interruptions in service provision caused by maintenance activities, scheduled maintenance, as well for interruptions arising from the following circumstances: power supply issues, fires, terrorist acts, or as a result of force majeure. Company will inform Client about any scheduled maintenance, no later than 3 (three) calendar days prior to such maintenance.

5. In the case of a failure that has occurred on the Company’s side and caused an interruption in service provision to the Client, Company undertakes to immediately take measures to eliminate such failure.

6.Client must ensure confidentiality of the password that he/she received. Company bears no responsibility for any losses incurred by Client, as a result of loss of his/her password.

7. Client shall not use Services to publish rude, offensive, derogatory or threatening content, material that violates copyrights or any other rights or any material that is contrary to existing international law.

8. Client shall not use Services to send unsolicited and unwanted information (SPAM) to recipients.

9. Client shall not use numbering capacity of communications service providers and access numbers that do not belong to him/her as sender’s number (name). In particular, Client shall not use 4-digit access numbers, either as sender’s number (name) or in text messages.

10. Client guarantees and warrants that text message sender’s value (content) of numbers (names):
- is not prohibited by existing law and complies with existing ethical principles;
- in case text message sender’s value (content) of numbers (names) represents a trademark or a service mark, it has been registered by Client or obtained legally and subsequently,Client is fully entitled to provide Services using such trademarks and service marks;
- sender’s name must be no longer than 11 Latin symbols.

11. Client shall not use Services in order to sell illicit goods and products (drugs, smoking blends, weapons, pornographic materials etc.).

12. A single text message size must not exceed 70 symbols in Cyrillic letters or 160 symbols in Latin letters. Any text messages containing more symbols, shall be charged according to the Chart 1

13. Bulk text messaging is available for all GSM service providers.

14. Phone numbers for bulk text messaging must comply with international format, but without the plus symbol.

15. Phone numbers for receiving calls and text messages may not be used for illegal purposes.

16 Virtual phone numbers for receiving text messages may not be used for cooperation with online services, payment systems etc. There is also a possibility that a phone number only works within the territory of one country. See Chart 2for more details.

17 Incoming text messages to US, Canada and UK city numbers are charged separately at the rate of $0.03 per one text message.

18 In case of violation of Articles 7, 8, 9, 10, 11, 15,16 of the Rules on Services Provision, Client shall be liable in accordance with Articles 4.4 and 4.5 of the Agreement.

Chart 1

Long text messages billing
Number of text messages Number of symbols
Number of Cyrillic symbols Number of Latin Symbols
1 70 160
2 134 306
3 201 459
4 268 612

Chart 2

Available destinations for text messaging to your virtual number
Country Local SMS International SMS
Australia Yes Yes- See the list
Austria Yes Yes- See the list
UK(landline) Yes No
UK(mobile) Yes Availability
Hungary Yes No
Germany Yes Availability
Hong Kong Yes No
Denmark Yes No
Israel Yes No
Spain Yes- See the list No
Ireland Yes Yes- See the list
Czech Republic Yes No
Canada(mobile) Yes No
Canada(landline) Yes Yes
Cina Yes- For more details No
Lithuania Yes Availability
Mexico Yes No
Netherlands Yes Availability
Norway Yes Availability
Pakistan Yes No
Poland Yes No
Russia Yes Yes
Romania Yes No
USA(mobile) Yes No
USA(landline) Yes No
Ukraine Yes Yes
Finland Yes No
France Yes Availability
Sweden Yes Yes- See the list
Switzerland Yes Availability
South Africa Yes No
South Korea Yes No
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